Open source (initial) Startups

MindTouch is a cloud-based knowledge platform that transforms customer documentation into an engagement channel for companies like PayPal, Docker, and Cisco. Founded in 2004 by Aaron Folkerson and Steve (co-founder), the company went through a dramatic pivot in 2010 when its on-premise open source business was failing, cutting headcount by 40% and focusing exclusively on cloud-based SaaS. The company bootstrapped for over a decade, hitting profitability in 2011 and growing to over $10 million ARR by 2014, outperforming top SaaS benchmarks by 1-2 standard deviations.