10 Fold
10 Fold was a CX platform integrating legacy phone systems with modern CRMs for enterprise contact centers that raised $35M but hit severe operational issues—burning $2M monthly with only $5M ARR when Jeff Cotton joined as operator in January 2019. Cotton executed a dramatic turnaround: cutting the 200-person team to 29, eliminating unfocused initiatives (including a crypto pivot), shifting from SMB to enterprise focus, and implementing a channel-partner go-to-market model that achieved profitability and rule-of-40 metrics. LivePerson acquired 10 Fold in 2020, with investors receiving 2-5X returns depending on investment timing.
SaaSpartnershipsvia Nathan Latka Podcast