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Observe Connect Influence

by Shari Alexandervia Nathan Latka Podcast
See all Agency companies using word of mouth
MRR$15k/mo
Growthword of mouth
Pricingsubscription
The Spark

Shari Alexander built Observe Connect Influence to help entrepreneurs master persuasion across every profit point of their business. Her core insight was simple but powerful: most entrepreneurs aren't taught how to be genuinely persuasive in sales conversations, public speaking, copywriting, or marketing funnels. She decided to build a coaching and speaking business around this gap, positioning herself as someone who brings "the dark arts of influence into the light."

Building the First Version

Shari didn't wait for a perfect product. She started offering one-on-one coaching immediately, structuring packages into three tiers: three-month ($5,000-$7,500), six-month, and twelve-month ($20,000-$35,000) engagements. Each package included weekly video calls, email/text access, and personalized attention. Simultaneously, she began accepting speaking engagements from organizations and associations, charging $5,000 for keynotes and $7,500 for full-day workshops. She added an ancillary course revenue stream and smaller products like e-books, though these remained minor contributors.

Finding the First Customers

Her customer acquisition method was refreshingly unglamorous: she called people. When she wanted to fill one-on-one coaching slots, she reached out to people in her network who knew her target market (particularly entrepreneurs in health and wellness). Her pitch was direct: "I've had great success with entrepreneurs in the health and wellness space. You might know a few people I should connect with—want to hop on a call?" Many leads came from these warm introductions. For her email list, she built it organically through contributing articles to Entrepreneur magazine and running monthly webinars, achieving a modest but highly engaged 3,500-person list. She avoided chasing large vanity metrics, instead focusing on people who actually showed up and engaged.

What Worked (and What Didn't)

What worked was ruthless simplification. Shari described wasting years trying to execute every tactic every marketing guru recommended, resulting in scattered effort and mediocre results. Only when she narrowed her focus to three core activities—one-on-one coaching, speaking, and course launches—did growth accelerate. For speaking engagements, she developed a clever negotiation strategy: when organizations had no budget for speakers, she'd ask sponsors to underwrite her fee in exchange for stage mentions, turning budget constraints into sponsor relationships. She also developed a qualifying email template that immediately established whether an organization had real speaker budgets by asking past speaker names and budget ranges outright.

What didn't work was trying to chase every opportunity or maintaining a massive email list for vanity. Her insight: "People aren't numbers. I can tell you who is on my list because they show up on my webinars." By paring down to highly engaged subscribers with low attrition, she built a sustainable foundation.

Where They Are Now

As of January 2016, Shari had built a profitable solo business generating $15,000 monthly ($150,000 annually in 2015). Her revenue diversification—coaching, speaking, and courses—provided stability while she prepared to launch a new course called "Persuasive Profits" in May 2016. She was intentionally scaling by leveraging webinars (one per month in launch mode, then five-part series at launch), building her email list strategically, and maintaining her core one-on-one coaching practice at premium prices. Her philosophy was clear: focus on what she did best, reach out to people directly, and maintain quality relationships over vanity metrics.

Why It Worked
  • By starting with direct personal outreach to her network instead of building scalable systems first, Shari created genuine warm introductions that converted at high rates and established word-of-mouth as her primary growth engine.
  • Her willingness to charge premium prices ($5,000-$35,000 for coaching packages) for a service she could deliver immediately allowed her to reach $15,000 MRR without needing large customer volumes or complex infrastructure.
  • She avoided the trap of executing every marketing tactic by ruthlessly eliminating low-impact activities and focusing exclusively on three channels (one-on-one coaching, speaking, courses), which meant her limited resources compounded in areas with proven ROI instead of spreading thin.
  • By treating her email list as a quality metric rather than a vanity metric, she built an engaged audience of 3,500 that actually showed up to webinars and converted, creating a sustainable referral and credibility loop rather than chasing inflated subscriber counts.
How to Replicate
  • 1.Identify 10-20 people in your network who have direct relationships with your target customer, reach out with a specific ask for introductions rather than vague networking, and use their warm referrals as your primary customer acquisition channel for the first 12 months.
  • 2.Set premium pricing tiers for your core service (ideally $5,000+ per engagement) that you can deliver one-on-one immediately, then use those high-margin early customers to fund speaking engagements and course development rather than investing upfront in scalable products.
  • 3.List every marketing tactic you're currently considering, rank them by proven conversion rate with your target audience, and eliminate everything outside the top three channels—commit to mastering those three completely before adding anything new.
  • 4.Build your email list exclusively through activities where your audience demonstrates active engagement (webinars, contributed articles, direct asks), then track which subscribers actually attend events or open emails, and ruthlessly remove low-engagement contacts quarterly to keep your list quality high.

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