Attraction
Ivor and his co-founder started by building a Health Chronic Diseases app, which failed due to a critical mistake: they spent so much time building technology that they forgot to validate the actual problem. They raised only a $75K angel check, which taught them a valuable lesson—money can't buy product-market fit. "There's three things money can't buy, friendship, love and product market fit," Ivor reflected. They were solution-focused instead of problem-focused, and it didn't work.
After that failure, Ivor pivoted to solving a real pain point: industrial machinery maintenance. Every day, frontline workers in manufacturing, aerospace, and other industries face catastrophic machine failures they can't predict. Ivor built Attraction as an "industrial OS"—a combination of custom IoT hardware (called Smart Track sensors) and SaaS software for asset management and predictive maintenance. The hardware costs $100 per unit to produce, but each sensor generates $45/month in recurring revenue—a 2.5 to 4-month payback period. While they position as a SaaS company, the hardware component proved critical: "If you really nail down the hardware part, you can go to market more easily and have more successful customers that are paying more, expanding more."
Their go-to-market strategy focused on SMBs in industrial sectors—the "most unassisted" segment. They built a focused funnel through content, webinars, and courses to reach the exclusive persona of maintenance managers. The results were strong: 100 qualified leads per month with a 25-27% conversion rate from qualified lead to paying customer. Today they have 100 customers across Latin America and Brazil, with plans to scale across a total addressable market of 600,000+ companies in those regions.
The product-hardware combination proved to be their competitive moat. Customers start with 30% of their critical assets (averaging 60 sensors per customer) and expand gradually—30% more sensors every few months. This creates a natural upsell motion without customers feeling overwhelmed. The result: 70% of recent growth came from new customer acquisition, but 30% came from expansion within the existing customer base. Their churn is incredibly low at 1.5% monthly (18% annually), and their net dollar retention hit 118% over the past year—meaning the business would double in a year even with zero new customer acquisition.
In March 2024, Attraction closed a $3.7M seed round led by White Coordinator and Summit Capital, valuing the company at $15-20M. They grew from $10,000 MRR a year ago to $100,000 MRR today—a 10x expansion. With 60 team members (40 engineers), they still have 12 months of runway and are thinking about a Series A in the $10-20M range. Their biggest customers include Embraer, the aircraft manufacturer, which uses Attraction to monitor all rotational machinery in airplane production—motors, engines, compressors, pumps, turbines, generators. As Ivor puts it: "If an asset fails or breaks down, that can cost a lot of money and sometimes security issues for industries. Yeah, well, and people can die." That's the gravity of the problem they're solving.
- •By solving a pain point they experienced firsthand rather than hypothesizing about one, they built a product customers actively wanted and were willing to pay premium prices for immediately.
- •The combination of hardware and SaaS created a defensible moat and faster path to market because the hardware's reliable revenue stream ($45/month per sensor) offset acquisition costs and proved ROI faster than software-only competitors.
- •Their narrow focus on maintenance managers in industrial SMBs—the most underserved segment—allowed them to dominate a specific funnel with content and webinars, achieving a 25-27% conversion rate that most SaaS companies cannot match.
- •Their expansion strategy of letting customers start with 30% of assets and naturally upsell more sensors created a psychologically frictionless growth loop that generated 118% net dollar retention and kept churn at 1.5% monthly.
- 1.Start by identifying a genuine operational problem you or your team encounters repeatedly, then validate it by interviewing 20+ potential customers in that exact role before building any product.
- 2.If your solution requires hardware, ensure the unit economics support recurring revenue that paybacks in 2-4 months and generates 3-5x the unit cost annually, making the hardware investment a net positive for customer LTV.
- 3.Build a content and webinar engine targeting one specific job title (e.g., maintenance managers) in one specific industry vertical, then measure conversion rates at each funnel stage to optimize before expanding to adjacent segments.
- 4.Design your pricing and product roadmap so customers can start small (30% adoption) and expand gradually without feeling pressured, letting natural operational wins drive them to increase their commitment over 3-6 months.
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