← Back to browse

NailedTED

by Jose AndresLaunched 2019-10via Nathan Latka Podcast
See all SaaS companies using cold email
MRR$12k/mo
Growthcold email
Pricingsubscription
Built in2 days
The Spark

Jose Andres, a former CTO, saw a gap in how companies approached employee engagement and culture. As someone who deeply cared about team dynamics, he realized this wasn't just his problem—it was widespread. The insight came from conversations with other CTOs who felt the same friction. In June 2019, he started building a prototype in Google Drive over the course of just two days. It was scrappy, but it was real enough to get feedback.

Building the First Version

The prototype was intentionally rough—a quick test to validate the core idea. Jose and his two co-founders (Javi, a CTO-level developer, and Jesus, a design-minded product person) were all technical and had startup experience. By October 2019, they formally launched the company and began their first customer conversations. The product was built to charge €4 per month per employee—intentionally low pricing for the Spanish market, with plans to increase as they expanded internationally.

Finding the First Customers

Jose didn't run ads or do fancy marketing. Instead, he leveraged his network—reaching out to contacts and contacts of contacts, asking for feedback on the prototype. His CTO background gave him credibility with other CTOs, who became his first customers. These early conversations showed genuine interest, and those CTOs started piloting the product with their teams. This direct, personal approach became the foundation for customer acquisition: three to five new companies per month, all sourced through prospecting and reaching out to potential fits.

What Worked (and What Didn't)

By the time of this interview (approximately one year after launch), NailedTED had reached 50 customers managing 4,000 employee seats. Their monthly revenue was around $12,000, working out to approximately $144,000 in ARR. However, the early months taught Jose important lessons about product-market fit. Seven of their 50 customers had churned—five of them were poor fits from the beginning (companies that didn't align with the product's strengths). The other two left because they wanted "something bigger, more that do a lot of things." This feedback was crucial: it showed Jose which customer profiles to pursue and which to avoid.

After bootstrapping to $2,000 MRR, they raised $200,000 on a convertible note in December 2019. Jose described the investors as "betting on the idea" with minimal pressure—they were resource-focused rather than demanding immediate returns. The conscious decision to burn $12,000 per month (while generating $12,000 in MRR) reflected their strategy to accelerate growth through hiring (a new developer) and recently bringing on Laura for marketing.

Where They Are Now

NailedTED is at a critical inflection point. With six team members and less than a year of operation, they're transitioning from pure organic, founder-driven acquisition to a more systematic growth approach. Their gross churn sits around 14% annually, which Jose is actively analyzing to separate the signal (product misalignment) from the noise (other factors). He's considering a second fundraise in Q4 2020 or Q1 2021, but only after identifying the specific levers that will accelerate growth. Rather than rushing into more capital, Jose is taking time to understand which acquisition channels and customer segments are working—a measured, founder-led approach that reflects his technical roots and startup experience.

Why It Worked
  • Jose's CTO background gave him immediate credibility and access to a network of decision-makers (other CTOs) who trusted his perspective on a problem he had personally experienced.
  • The two-day prototype validated the core idea quickly and cheaply, allowing the team to shift from building assumptions to gathering real customer feedback within months rather than quarters.
  • Direct outreach to a warm network of technical peers eliminated customer acquisition friction and allowed them to identify and filter for product-market fit signals (churn patterns showing which customer types stuck) in their first year.
  • Low pricing ($4 per employee per month) positioned the product as a low-risk trial for early customers, reducing barriers to adoption and enabling fast experimentation with different company profiles.
How to Replicate
  • 1.Identify a acute pain point from your own recent experience in a role you held, then validate it in conversation with 3-5 peers in that same role before building anything.
  • 2.Build a rough-but-functional prototype in 1-2 days using no-code or lightweight tools, then use it as a conversation artifact to gather feedback from your immediate professional network.
  • 3.Create a list of 50-100 people in your network who have the problem you're solving, segment them by company size or profile, and reach out directly asking for 15-minute feedback calls rather than demo requests.
  • 4.Set pricing deliberately low for your initial market to reduce friction on first pilots, then track which customer segments stay engaged and which churn, using churn patterns to refine your ideal customer profile.

Similar Companies

247.ai

$25.0M/mo

247.ai, founded by PV Cannon in 2000, is an AI-powered customer service automation platform serving over 150 enterprise customers with $300M+ in ARR. The company raised only $20M from Sequoia (2003) and bootstrap, achieving 10% net profit margins while maintaining a 12-month CAC payback period and 100% net revenue retention. Despite a security breach setback around 2018, 247.ai has recovered and recently achieved 20% new revenue booking growth in their best quarter.

iCIMS

$13.3M/mo

iCIMS is a bootstrapped SaaS provider founded in 1999 that dominates the talent acquisition software market as the #2 player, serving 3,500 enterprise customers with an average monthly spend of $4,000. The company exited 2017 with $160M ARR and is targeting 25%+ annual growth while maintaining profitability, recently acquiring Text Recruit to expand into candidate messaging and recruitment advertising.

Zoom

$12.0M/mo

Zoom is a freemium SaaS video conferencing platform founded by Eric Yuan in July 2011 after he left Cisco to build a next-generation collaboration solution. The company has grown to 850,000+ paying customers across individual, SMB, and enterprise segments, generating over $12M in monthly recurring revenue with approximately 100% year-over-year growth. Rather than focusing on customer stickiness or aggressive growth targets, Zoom emphasizes customer happiness and organic word-of-mouth acquisition, which has proven highly effective in driving viral adoption.

Madwire

$10.0M/mo

Madwire is a comprehensive SaaS platform for small businesses (1-100 employees) that combines CRM, payments, invoicing, billing, e-commerce, and multi-channel marketing tools in a single platform. Founded in 2009, the company has grown to $120M ARR serving 20,000 customers with an average revenue per user of $500/month, while maintaining strong unit economics ($3,000-$4,000 CAC with 3-month payback) and recently turning profitable with a focus on reaching 15-20% EBITDA margins. The company is exploring an IPO within 12-18 months without having raised substantial capital beyond an initial $7.5M.

SwiftPage

$7.0M/mo

SwiftPage is a CRM and marketing automation platform founded in 2001 that targets small businesses. Under CEO John Oshel's leadership since 2012, the company scaled from 60,000 customers with $26.2M revenue in 2015 to 84,000 customers today with an estimated ARR of $36M+, maintaining 1.5% monthly logo churn and a 6-7 month payback period with a sub-$500 CAC.

Related Guides