← Back to browse

FindCRA

by Ben LoliLaunched 2017via Nathan Latka Podcast
See all SaaS companies using enterprise direct sales
ARR$14k
Growthenterprise direct sales
Pricingsubscription
The Spark

Ben Loli started FindCRA to solve a real compliance headache for banks. The Community Reinvestment Act—enacted about 40 years ago—requires banks to meet the credit and financial service needs of all areas in their communities, including low-to-moderate income neighborhoods. Banks typically need to partner with nonprofits to fulfill these obligations, but identifying eligible organizations across their assessment areas was tedious, manual work. For a CRA officer managing multiple branch locations and counties, this was a significant burden.

Building the First Version

The company launched in 2017, but initially took an agency approach—essentially consulting with banks directly. However, Ben quickly realized this high-touch model wasn't scalable. "Our initial approach was not going to be scalable. It was too much consultation," he explained. In 2016, they pivoted entirely to a SaaS model, shifting from selling services to selling data access and software.

The new platform aggregates publicly available data from sources like the IRS—CSV files that are technically downloadable by anyone—but curates them through a proprietary algorithm. Banks can now search eligible nonprofits by city, state, zip code, or county within their assessment areas. The value isn't in discovering new data; it's in doing the heavy lifting at scale.

Finding the First Customers

FindCRA launched the SaaS product about 18 months before this interview (so roughly mid-2018). They've now landed 11 banks, working across the full spectrum from small single-branch institutions to large regional players. The pricing is deliberately simple: $1,250/year for 1-2 branches, $2,500/year for banks with ~$1 billion in assets operating in 10-15 markets, and $5,000/year for those above $3 billion in assets. This tiered approach means Ben's current customer base spans all three price points.

Where They Are Now

With 11 banks on board and roughly $14-15,000 in current ARR, FindCRA is in very early stages. They've raised $900,000 to date and operate with a lean team of three full-time employees, one part-time staffer, and one contractor—all based in Louisville, Kentucky. Ben noted that profitability metrics like churn and LTV "probably wouldn't have a lot of meaning" yet given their scale, but he's planning to hire an account executive in January to accelerate sales nationwide. The company is young, but solving a real compliance problem for a regulated industry with recurring revenue built in.

Why It Worked
  • By pivoting from high-touch consulting to a scalable SaaS model, FindCRA transformed an unsustainable service business into a repeatable software product with built-in recurring revenue.
  • The founder identified a genuine compliance burden affecting a regulated industry (banking), which created both urgency and budget allocation for solutions among enterprise buyers.
  • The company extracted value not from discovering new data, but from automating and scaling the tedious manual work that banks were already doing, making the software a labor-cost replacement rather than a speculative purchase.
  • A simple, tiered pricing structure aligned directly with customer size and operational complexity, reducing sales friction and allowing the founder to land customers across the full customer spectrum simultaneously.
How to Replicate
  • 1.Identify a time-consuming compliance or regulatory task that enterprise teams currently handle manually across your target industry, then validate that the pain is acute enough to justify budget spend.
  • 2.Build your first version as a high-touch consulting engagement to deeply understand the workflow and value before investing in product; use learnings to pivot to a scalable SaaS offering once you confirm repeatable demand.
  • 3.Aggregate and curate publicly available data sources through a proprietary algorithm or workflow that saves customers hours of manual compilation, focusing on automation value rather than data exclusivity.
  • 4.Design pricing in simple tiers anchored to measurable customer attributes (branch count, asset size, geographic markets) so you can quickly qualify prospects and avoid complex custom negotiations.

Similar Companies

247.ai

$25.0M/mo

247.ai, founded by PV Cannon in 2000, is an AI-powered customer service automation platform serving over 150 enterprise customers with $300M+ in ARR. The company raised only $20M from Sequoia (2003) and bootstrap, achieving 10% net profit margins while maintaining a 12-month CAC payback period and 100% net revenue retention. Despite a security breach setback around 2018, 247.ai has recovered and recently achieved 20% new revenue booking growth in their best quarter.

iCIMS

$13.3M/mo

iCIMS is a bootstrapped SaaS provider founded in 1999 that dominates the talent acquisition software market as the #2 player, serving 3,500 enterprise customers with an average monthly spend of $4,000. The company exited 2017 with $160M ARR and is targeting 25%+ annual growth while maintaining profitability, recently acquiring Text Recruit to expand into candidate messaging and recruitment advertising.

Zoom

$12.0M/mo

Zoom is a freemium SaaS video conferencing platform founded by Eric Yuan in July 2011 after he left Cisco to build a next-generation collaboration solution. The company has grown to 850,000+ paying customers across individual, SMB, and enterprise segments, generating over $12M in monthly recurring revenue with approximately 100% year-over-year growth. Rather than focusing on customer stickiness or aggressive growth targets, Zoom emphasizes customer happiness and organic word-of-mouth acquisition, which has proven highly effective in driving viral adoption.

Madwire

$10.0M/mo

Madwire is a comprehensive SaaS platform for small businesses (1-100 employees) that combines CRM, payments, invoicing, billing, e-commerce, and multi-channel marketing tools in a single platform. Founded in 2009, the company has grown to $120M ARR serving 20,000 customers with an average revenue per user of $500/month, while maintaining strong unit economics ($3,000-$4,000 CAC with 3-month payback) and recently turning profitable with a focus on reaching 15-20% EBITDA margins. The company is exploring an IPO within 12-18 months without having raised substantial capital beyond an initial $7.5M.

SwiftPage

$7.0M/mo

SwiftPage is a CRM and marketing automation platform founded in 2001 that targets small businesses. Under CEO John Oshel's leadership since 2012, the company scaled from 60,000 customers with $26.2M revenue in 2015 to 84,000 customers today with an estimated ARR of $36M+, maintaining 1.5% monthly logo churn and a 6-7 month payback period with a sub-$500 CAC.

Related Guides