← Back to browse

Core

by Santi BiblioniLaunched 2018via Nathan Latka Podcast
See all SaaS companies using content marketing
MRR$13k/mo
Growthcontent marketing
Pricingsubscription
The Spark

Santi Biblioni and his co-founders felt the problem firsthand. They had previously exited a company five years earlier and understood that professional service firms—agencies, consulting firms, law firms, accounting practices—didn't actually have a project management problem. The real issue was project profitability. These companies sell hours and need to understand their margins in real time to negotiate better fees, hire more people, and increase salaries. Yet no existing tool solved this because "no one wants to log hours... everyone hates it." The trio, all Argentinian and in their early 30s with a decade of working relationships, decided to build the solution they needed.

Building the First Version

With just $10,000 of their own capital, Santi and co-founder Jose built a minimum viable product. It was "awful," but it worked. They launched with a handful of customers—three to four in the first round—which was enough to get into the prestigious 500 Startups program in San Francisco. The initial MVP proved the concept: companies would switch from horizontal tools like Asana, Monday, Trello, and Jira to a vertical solution built specifically for their use case.

Finding the First Customers

Core's early growth came through the 500 Startups network and organic inbound channels. SMBs discovered the product through organic search, content marketing, and SEO efforts driven by the CEO's writing. Meanwhile, enterprise customers typically came through outbound prospecting. By the time of this interview, the company had grown to approximately 115 customers with an average contract value (ACV) of $19,000, though the range was wide: some SMBs paid $5,000 annually while enterprise customers exceeded $100,000 per year. The company charged $30 per user per month.

What Worked (and What Didn't)

The product-market fit metrics were exceptional. Net revenue retention hit 114%—meaning the existing customer base grew by 14% year-over-year from expansion revenue. Churn was a healthy 4%. Most expansion came from customers adding more seats to their teams. On the growth side, the company initially relied on outbound sales but invested more aggressively in inbound channels early in the year. Email nurturing on an expanded database proved effective for enterprise customers, while organic SEO and blog content drove SMB acquisition. The vertical positioning worked: 80% of current customers had switched from generic project management tools once they matured and needed profitability insights.

Where They Are Now

Core just closed a $6 million Series A at a $40 million valuation—a 25-26X revenue multiple. The capital came from top-tier investors including Kevin O'Connor (founder of DoubleClick, acquired by Google) through his SCOP Venture Capital fund, alongside other strategic individuals including founders from Plan, Aquafold, and Crackle (acquired by Salesforce), plus the Global CEO of Walmart. The company was doing roughly $150,000 in monthly recurring revenue at the time of the interview, up from approximately $400-500k ARR one year prior. The team, now 66 people (30 engineers, 12 in sales), planned to allocate 70% of the new funding to growth (marketing, pre-sales, sales, post-sales) and 30% to product. Their goal: break $2 million ARR by December, continuing their 9-10% month-over-month growth trajectory.

Why It Worked
  • By solving a vertical problem that generic tools ignored—project profitability visibility instead of task management—Core created switching behavior from established competitors once customers matured enough to need margin insights.
  • The founders' decade-long working relationships and direct experience of the pain point enabled them to build product-market fit with minimal capital ($10k) and small initial customer base, which unlocked access to the prestigious 500 Startups network.
  • Segmenting go-to-market by customer type allowed the company to optimize acquisition costs: content-driven organic search for price-sensitive SMBs and targeted email nurturing for high-ACV enterprise deals that required longer sales cycles.
  • Exceptional retention metrics (114% net revenue retention, 4% churn) meant the company could allocate capital aggressively to new acquisition channels instead of fighting churn, compounding growth and proving unit economics to investors at a 25-26X revenue multiple.
How to Replicate
  • 1.Start by solving a deeply specific problem within a vertical industry rather than building horizontal tools; interview 3-4 potential customers who share your own pain point and validate that existing generic solutions fail them before writing significant code.
  • 2.Build your first MVP with founders' own capital and initial customers from your personal network to prove concept cheaply, then use early traction to apply for accelerator programs that provide both credibility and customer access.
  • 3.Implement a dual go-to-market strategy by publishing consistent SEO-optimized content and blog writing to capture price-sensitive SMB segments organically, while simultaneously running systematic outbound email campaigns and nurturing sequences targeting high-ACV enterprise prospects.
  • 4.Monitor net revenue retention and churn obsessively as leading indicators of product-market fit; once you confirm retention above 100% and churn below 5%, shift capital from retention efforts toward scaling whichever acquisition channel matches your customer segment's buying behavior.

Similar Companies

247.ai

$25.0M/mo

247.ai, founded by PV Cannon in 2000, is an AI-powered customer service automation platform serving over 150 enterprise customers with $300M+ in ARR. The company raised only $20M from Sequoia (2003) and bootstrap, achieving 10% net profit margins while maintaining a 12-month CAC payback period and 100% net revenue retention. Despite a security breach setback around 2018, 247.ai has recovered and recently achieved 20% new revenue booking growth in their best quarter.

iCIMS

$13.3M/mo

iCIMS is a bootstrapped SaaS provider founded in 1999 that dominates the talent acquisition software market as the #2 player, serving 3,500 enterprise customers with an average monthly spend of $4,000. The company exited 2017 with $160M ARR and is targeting 25%+ annual growth while maintaining profitability, recently acquiring Text Recruit to expand into candidate messaging and recruitment advertising.

Zoom

$12.0M/mo

Zoom is a freemium SaaS video conferencing platform founded by Eric Yuan in July 2011 after he left Cisco to build a next-generation collaboration solution. The company has grown to 850,000+ paying customers across individual, SMB, and enterprise segments, generating over $12M in monthly recurring revenue with approximately 100% year-over-year growth. Rather than focusing on customer stickiness or aggressive growth targets, Zoom emphasizes customer happiness and organic word-of-mouth acquisition, which has proven highly effective in driving viral adoption.

Madwire

$10.0M/mo

Madwire is a comprehensive SaaS platform for small businesses (1-100 employees) that combines CRM, payments, invoicing, billing, e-commerce, and multi-channel marketing tools in a single platform. Founded in 2009, the company has grown to $120M ARR serving 20,000 customers with an average revenue per user of $500/month, while maintaining strong unit economics ($3,000-$4,000 CAC with 3-month payback) and recently turning profitable with a focus on reaching 15-20% EBITDA margins. The company is exploring an IPO within 12-18 months without having raised substantial capital beyond an initial $7.5M.

SwiftPage

$7.0M/mo

SwiftPage is a CRM and marketing automation platform founded in 2001 that targets small businesses. Under CEO John Oshel's leadership since 2012, the company scaled from 60,000 customers with $26.2M revenue in 2015 to 84,000 customers today with an estimated ARR of $36M+, maintaining 1.5% monthly logo churn and a 6-7 month payback period with a sub-$500 CAC.

Related Guides