← Back to browse

Cellbreaker

by Jules Hillvia Nathan Latka Podcast
Growthpartnerships
The Spark

Jules Hill was born in England, grew up in Mexico, and came to the US for college. After graduating early from Ackerman Flagler Business School and serving in the USMC Reserve, he was interning at a startup incubator in Durham, North Carolina when Cellbreaker came through the program. This early exposure during his final semester of undergrad sparked his interest in the company.

Building the First Version

When Jules graduated, Cellbreaker had raised about $50K. He made the decision to join full-time as a co-founder and COO, despite lucrative offers from consulting firms and Wall Street companies paying $80-100K+. Instead, Jules accepted a $20,000 annual salary with 6% equity and the promise of more equity and salary increases based on hitting milestones. To survive on this salary while paying for a house he'd just purchased, Jules diversified his income: he earned about $600/month from renting out a room in his house, made $200-1,000/month doing freelance graphic design and web work on E-Lance, and supplemented income through his work as a Marine Corps reservist (about 4 days per month plus summer training and additional volunteer duties).

Finding the First Customers

The company hit a major milestone by getting accepted into the 500 Startups accelerator program in California, which came with a $100K investment. At this point, Jules negotiated to trade some of his salary increase for additional equity, specifically to maximize their ability to deploy the accelerator capital into the business.

What Worked (and What Didn't)

While the 500 Startups acceptance was a win, the company began experiencing growth slowdown—not due to product-market fit issues, but due to legal entanglements. Jules explained that they were in discussions with cell phone carriers, potential M&A partners, and investors, which forced the company to hold back on certain initiatives. Legal teams from major companies wanted to review deals, which created bottlenecks. For Jules, who thrived on fast-paced growth and execution, this was frustrating. He didn't blame the company; rather, he realized that the venture/acquisition negotiation phase wasn't the part of entrepreneurship that excited him.

Where They Are Now

After about 2 years with Cellbreaker, Jules decided to leave and join Windsor Circle, a Durham-based venture-backed startup helping retailers grow customer lifetime value and retention. He started as the company's first Analytics Manager when it was around 70-75 employees. Though still early in the role, Jules negotiated for equity and a significantly higher salary than his Cellbreaker days. He retained roughly 1% of Cellbreaker equity on a 4-year vesting schedule with a 1-year cliff, and remains optimistic about the company's potential despite his departure.

Similar Companies

247.ai

$25.0M/mo

247.ai, founded by PV Cannon in 2000, is an AI-powered customer service automation platform serving over 150 enterprise customers with $300M+ in ARR. The company raised only $20M from Sequoia (2003) and bootstrap, achieving 10% net profit margins while maintaining a 12-month CAC payback period and 100% net revenue retention. Despite a security breach setback around 2018, 247.ai has recovered and recently achieved 20% new revenue booking growth in their best quarter.

iCIMS

$13.3M/mo

iCIMS is a bootstrapped SaaS provider founded in 1999 that dominates the talent acquisition software market as the #2 player, serving 3,500 enterprise customers with an average monthly spend of $4,000. The company exited 2017 with $160M ARR and is targeting 25%+ annual growth while maintaining profitability, recently acquiring Text Recruit to expand into candidate messaging and recruitment advertising.

Zoom

$12.0M/mo

Zoom is a freemium SaaS video conferencing platform founded by Eric Yuan in July 2011 after he left Cisco to build a next-generation collaboration solution. The company has grown to 850,000+ paying customers across individual, SMB, and enterprise segments, generating over $12M in monthly recurring revenue with approximately 100% year-over-year growth. Rather than focusing on customer stickiness or aggressive growth targets, Zoom emphasizes customer happiness and organic word-of-mouth acquisition, which has proven highly effective in driving viral adoption.

Madwire

$10.0M/mo

Madwire is a comprehensive SaaS platform for small businesses (1-100 employees) that combines CRM, payments, invoicing, billing, e-commerce, and multi-channel marketing tools in a single platform. Founded in 2009, the company has grown to $120M ARR serving 20,000 customers with an average revenue per user of $500/month, while maintaining strong unit economics ($3,000-$4,000 CAC with 3-month payback) and recently turning profitable with a focus on reaching 15-20% EBITDA margins. The company is exploring an IPO within 12-18 months without having raised substantial capital beyond an initial $7.5M.

SwiftPage

$7.0M/mo

SwiftPage is a CRM and marketing automation platform founded in 2001 that targets small businesses. Under CEO John Oshel's leadership since 2012, the company scaled from 60,000 customers with $26.2M revenue in 2015 to 84,000 customers today with an estimated ARR of $36M+, maintaining 1.5% monthly logo churn and a 6-7 month payback period with a sub-$500 CAC.

Related Guides