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Community for SaaS Startups

How 27 saas companies used community to get traction. Real revenue data, growth timelines, and replicable strategies.

27
Case Studies
$49k
Avg MRR (n=10)
$250k
Highest MRR
30%
$50k+ Hit Rate

How They Got First Customers

privacy communities including security conferences (DEF CON, LocoMocoSec), Ethereum conferences (DevConnect, NFT New York, NFT Miami), subreddits (r/privacy, r/privacy tools), and Discord/Telegram privacy channels1
direct outreach to indie hackers community1
SEO forum sales thread (same day as launch)1
Product-led growth and developer community engagement through Discord and Slack1
Pre-sale to web designers and personal network1
Posted Google Sheets of trending products in Facebook drop shipping groups to drive initial customers, initially with a free plan before moving to trials and demos.1
Meetup for plant-based eaters in Atlanta that grew to over 100 members; virtual events with plant-based influencers on Instagram1
Facebook groups1

SaaS Companies Using Community

Easy Ear Trainingby Christopher Sutton

Easy Ear Training is a business founded by Christopher Sutton who documented the emotional challenges of starting a company in a blog post. Sutton found support and community through the Tropical MBA podcast and its Dynamite Circle community of listeners, which became instrumental in helping him navigate the entrepreneurial journey.

SaaScommunityvia Tropical MBA
On Deck Course Creators Fellowshipby Andrew Barry

On Deck Course Creators Fellowship is a cohort-based online education program led by Andrew Barry that teaches course creators how to build and scale educational products. The platform emphasizes community learning, practical frameworks (the "three Ps": personal meaning, peer-to-peer learning, and prompts to action), and has grown through word-of-mouth and social proof from successful course creators like Marie Poulin and Ali Abdaal.

SaaScommunitysubscriptionvia Indie Hackers Podcast
PrepProject

PrepProject is a SaaS tool designed to help first-time founders manage backlogs, timelines, and priorities during product launch. The founder is actively recruiting beta customers through the Indie Hackers community, offering free 2-week coordination services to build their portfolio. They received initial interest from community members willing to collaborate.

SaaScommunityfreemiumvia Indie Hackers
Rankd SEOby Martins Sulcs

Rankd SEO is a subscription-based SaaS product offering step-by-step guides for creating backlinks on high-authority websites. Martins Sulcs launched it in April 2019 with 200 guides and generated $2,364 in revenue within the first month, primarily through SEO forums and Reddit. The service gained immediate traction by solving a real pain point he experienced personally—the difficulty and risk of traditional link-building methods.

SaaScommunitysubscriptionvia Failory
Refoloby Lola Ojabowale

Refolo was a meal-planning app for plant-based eating founded by Lola Ojabowale after her father's cancer diagnosis required major dietary changes. Despite building community through meetups and virtual events with influencers, the startup failed because people weren't willing to pay for meal planning when free alternatives existed, and Lola didn't have a repeatable process for finding paying customers.

SaaScommunitysubscriptionvia Failory
DoNotPayby Josh

DoNotPay is a SaaS platform built by Josh that helps users stand out by capturing cultural moments and building a movement. The company has leveraged non-traditional growth strategies and a movement-based approach to gain competitive advantages in customer acquisition, media attention, recruiting, and investor interest.

SaaScommunityvia SaaStr Podcast
Elasticby Shay Banon

Elastic is a global enterprise search and analytics platform that evolved from an open-source project moderated from Shay Banon's living room. The company scaled to an $11B valuation by building a strong community around its open-source offerings and monetizing through enterprise features and hosted services.

SaaScommunityfreemiumvia SaaStr Podcast
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